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The closer you are to land, the better connection you will receive. Pokefi hotspot will not work on open water, only satellite technology works far from land, it will work only when you ship get closer to ports and at cruise destination. We suggest you walk around, try from outdoor or open areasto find out locations with better reception. However, there are still blind spots with weak signals, such as basements. We partner with different local network operators to provide the best possible services for our users. If you have checked the above, and still can’t get connected. Make sure the Pokefi device is within the range Make sure you have enough account balance Make sure you have chosen the right hotspot network from the Pokefi admin page.Ĭonfirmed the device is on, the ON/OFF button should be blinking in Blue colorĬonfirmed the signal light is blinking Green color (if Red color means no network coverage, please turn off the device and wait for 1 minute, then turn ON again) Once you are connected to the Pokefi WiFi network, open a browser type in or, you will find information such as balance, battery level etc. Where can I find more information about the Pokefi device, such as battery level, usage etc.?

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or If you have registered, please provide serial number or default SSID and the registered email. or proof of purchase, such as invoice copy the last few locations you have used the Pokefi, serial number or default SSID

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Please email to subject RESET PASSWORD with any of following information. In case you forgot the customized passwords and need to reset to factory default, we will need to verify ownership. Please reconnect your Pokefi after changing the WiFi name. after login, choose HOTSPOT to change WiFi name & password (be reminded password will required at least 8 digits or characters). You can manage password by accessing the Pokefi device management page, open a browser, type in (must connect to the Pokefi WiFi network), choose My Device. Simply press the “O” (ON) button for 5 seconds, it turns Red, then off automatically.

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However, in order to verify your Pokefi ownership and allow us to serve you better, we do recommend to complete the registration anytime at your convenience. Registration is not compulsory, you can start experiencing the device without registration. Turn off the Pokefi, then turn on again, wait for Green signal blinking Keep the Green signal on for at least 5 minutes Turn on the Pokefi, wait for the Green signal (it might take longer time than normal, please wait for a while) Remove the back cover, take out the battery from the compartment

What to do if abnormal WIFI signals or can not charge the device? No mobile signal, such as basement or airport areas within a certain distance due to WIFI signaling control Out of system capacity - in this situation, you can wait till someone releases the line for you to sign inĤ. There are a few situations you will see solid RED light signal, and you can contact us to help identify the issue.ģ. What does it mean when the WIFI signal is in RED solid not flashing? You may want to check the signal of your mobile device ( click here for example). This means the signal in the particular location is weak, suggest to turn off the device and try again in different locations.

What to do if the device WIFI signal keeps blinking RED for more than three minutes? Green means network connection is available. Normally, it will take about one minute depending on locations, the WIFI signal will turn to Green. You will see the ON/OFF button is blinking Blue, while the WIFI signal is blinking RED. Normally, when you turn on the Pokefi, the device will start searching for available networks.

How long do I need to wait to have connection?

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Pocket WiFi network will use more data than cellular network, there are Data Monitor apps you can download to measure data usage. Click here for useful tips to prevent unintentional data use. Sometimes you have the feeling of data goes away too fast than expected without knowing why. To manage your Pokefi, on Pokefi WiFi network, please open a browser and type in or